Help
Returns
Changed your mind? You have 30 days.
What can be returned
Unused items in their original packaging can be returned within 30 days of delivery for a full refund.
How to start a return
Email hello@ostra.com.au with your order number and we'll send you return instructions.
Preorder cancellations
You can cancel a preorder any time before it ships for a full refund.
Faulty items
Nothing in this policy limits your rights under Australian Consumer Law. If something arrives damaged or faulty, we'll repair, replace or refund it.